Last Updated: September 9, 2025

Welcome to The Agent’s Office®, operated by Azide Resources LLC (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our services, including our website, products, insurance offerings, customer care, and any communications we provide (collectively, the “Services”). By using our Services, you agree to these Terms.

If you do not agree, please discontinue use of our Services.

1. Acceptance of Terms

By accessing or using our Services, you agree to comply with these Terms and any updates. We may amend these Terms from time to time, and continued use of our Services constitutes acceptance of those changes.

2. Services Provided

The Agent’s Office® provides a wide range of insurance solutions, including but not limited to: auto, home, life, cyber, flood, and commercial insurance.

We also offer Shields® packages, designed to combine multiple lines of coverage (e.g., home, auto, umbrella, life, jewelry, cyber, flood) into a single, comprehensive solution. Insurance products are underwritten by third-party carriers, and non-insurance services may be included separately.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement.

4. User Obligations

You agree to:

  • Provide accurate and complete information.
  • Update your information promptly if it changes.
  • Use our Services only for lawful purposes.

5. Pricing and Payments

  • All prices are listed in U.S. dollars.
  • Payments may be monthly or annual, depending on your plan.
  • Shields® packages are priced to help protect against increases in underlying policies.
  • Administrative fees ranging from 5–10% of annual premiums may apply to cover servicing costs.

6. Refunds and Cancellations

  • Refunds and cancellations are subject to carrier policy rules as well as agency administrative fees.
  • Generally, cancellations made within 30 days may be eligible for a full refund (minus admin fees).
  • After 30 days, refunds are prorated based on the remaining term.
  • Any refunds outside of these timelines will follow state regulations and carrier-specific guidelines.

7. Privacy & Data Protection

Our Privacy Policy (linked separately) explains how we collect, use, and safeguard your personal data. By using our Services, you consent to that Policy.

Important: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will never be shared with any third parties.

8. Messaging Terms & Conditions

By opting into SMS communications with The Agent’s Office®, you agree to the following:

  • Types of Messages: You may receive account updates, renewal reminders, customer care messages, and promotional offers.
  • Frequency: Message frequency varies.
  • Charges: Message and data rates may apply.
  • Help: Text HELP for assistance or email [email protected].
  • Opt-Out: You can cancel at any time by replying STOP. After you opt out, you will no longer receive SMS messages.
  • Care Commitment: We use SMS strictly for client communication and will never sell or misuse your mobile number.

9. Limitation of Liability

We strive to provide accurate, timely service. However, to the fullest extent permitted by law, Azide Resources LLC, The Agent’s Office®, and their affiliates are not liable for:

  • Indirect or incidental damages.
  • Service interruptions or delays.
  • Unauthorized access to your data.
  • Errors, omissions, or system failures.

10. Indemnification

You agree to indemnify and hold harmless Azide Resources LLC, The Agent’s Office®, and their officers, employees, and agents from claims, damages, or expenses arising out of your use of our Services or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

12. Dispute Resolution

Before pursuing arbitration, please contact us at [email protected] to attempt informal resolution.

If unresolved, disputes will be settled by binding arbitration under the American Arbitration Association rules in Frisco, Texas. Judgment on the award may be entered in any court of competent jurisdiction.

13. Severability

If any part of these Terms is found invalid, the remaining sections remain enforceable.

14. Entire Agreement

These Terms, along with our Privacy Policy, form the entire agreement between you and Azide Resources LLC regarding your use of our Services.

15. Contact Information

For questions about these Terms or our Services, contact us:

The Agent’s Office® / Azide Resources LLC
6400 FM 423 Ste 14103
Frisco, TX 75036
Email: [email protected]
Phone: 972-696-9995

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