Comprehensive Loss Underwriting Exchange (CLUE)
The Comprehensive Loss Underwriting Exchange (CLUE) is a LexisNexis claims-history exchange containing reported personal auto and property insurance losses.
Definition
The Comprehensive Loss Underwriting Exchange (CLUE) is a claims-information exchange operated by LexisNexis Risk Solutions. It aggregates claims records contributed by participating insurers and returns matched loss-history reports.
CLUE Auto concerns personal automobile claims. CLUE Property concerns home and personal property insurance claims. These records are inputs to underwriting, the evaluation of insurance risk, and rating, the determination of premiums.
Structural Components
- Reported claims: Records supplied by participating insurers.
- Matching information: Details associated with the person, vehicle, property, or policy under review.
- Loss details: Date of loss, loss type, and amount paid.
- Record identifiers: Insurance company, policy number, and claim number.
- Report output: Claims-history information returned for matching search criteria.
Parameters & Conditions
CLUE reports generally contain up to seven years of reported personal auto or property claims history. The available history depends on contributed records and matching information. Property or vehicle history can include claims from before the current owner’s ownership.
Access to CLUE consumer reports is subject to the Fair Credit Reporting Act (FCRA), the federal law governing consumer reporting, and its permissible-purpose requirements. Consumers have disclosure and dispute rights concerning their information.
The exchange’s reporting period is separate from an insurer’s underwriting or rating rules. A claim’s presence does not establish a uniform premium adjustment or eligibility decision.
Topic Relationships
- Underwriting — Insurance risk evaluation.
- Rating Factor — A characteristic considered in insurance rating.
- Insurance Pricing — The determination of insurance premiums.
- Risk Classification — The grouping of risks by relevant characteristics.
- Loss Runs — Insurer-issued records of claims experience.
- Homeowners Insurance — Insurance associated with residential property exposures.
- Texas Auto Insurance — Auto insurance within the Texas insurance framework.
- Insurance Claims Process — The handling of reported insurance losses.
Exceptions, Limitations & Boundaries
CLUE is a claims-history exchange, rather than an insurance policy, coverage grant, physical inspection, or complete record of every loss. Unreported damage and repairs may be absent. Matching errors, inaccurate contributions, and incomplete information are possible.
Questions about policy terms or deductibles are distinct from filed claims and are not supposed to be reported as claims. A claim record and an insurer payment are separate facts; the amount paid alone does not establish whether a claim was filed.
CLUE reports are distinct from insurer-issued loss runs and credit scores. The word “comprehensive” in the exchange’s name does not refer to comprehensive auto coverage.